I cannot say enough how glad I am that we decided to buy this particular urn, from this particular company. First and foremost, if you are shopping for urns, there's a good chance you just lost a loved one unexpectedly, like we did. And of course, you were smart enough to resist the initial impulse to buy something at the funeral home.However, there is a good likelihood you are working under a time constraint. I emailed them at about 9pm on a Wednesday, asking questions about the timing of shipping with engraving, etc, because we needed it without a doubt in 8 days. They responded at 1:30am that night, answering my questions, and apologising for the late reply!I won't go into details, but we exchanged emails back and forth, and I was filled with confidence that my order was important to them, and that it would arrive on time.It did, and it was stunning! It was a beautiful part of my father's memorial. Don't worry that the preview pictures they show don't have every branch of the military. We selected Navy, and it was perfect. A truly wonderful part of a difficult day.