UPDATE - As I feared, one of the mirrors quit working about 9 months in. Annoying, yes...but their customer service is extraordinary. I emailed the vendor letting them know it was no longer working. I honestly only half expected to hear back from them. They emailed me back within 24 hours, and a replacement mirror was on my doorstep in 3 days. I would buy mirrors from this vendor without the slightest worry knowing that they truly stand behind their product with absolutely no hassles.I ordered 2 of these to put in newly remodeled bathrooms. I was gone when my contractor installed them. When I arrived home, one of them worked perfectly. On the other only half the lights worked. I will say that the return process was super easy and they sent a new one out before they had picked up the defective one. Based on the other reviews, it seems they need to work on their quality control a bit. I’m a little nervous about their longevity, but the price was considerably less than other vendors for the same size mirror, so I’ll see how it goes. Will update this review if anything changes.The mirrors are gorgeous, though. No issues with scratches or chips that other reviewers have noted. If they don’t end up having any issues, I’ll be extremely pleased with this purchase.