We were reading through all the reviews of various portable a/c units out there. Which are many! We even visited local stores however this is the one we decided to try since the price point was great and it had good reviews. Of course every product has positive and negative reviews so you are always rolling the dice on purchasing online. So here is my review since others helped me decide on this purchase. Because I hope it helps someone else decide if this unit is for them.COOLING ASPECT:We are happy that we decided to get this portable a/c. We opted for the 8,500 btu since we have a larger bedroom which we were trying to cool down this ridiculous hot summer. We used this a/c in both our rooms to test the cooking area. Our larger bedroom this a/c made it cool, but not ice cold… BUT our master bedroom is 450+ sq ft. But it made it bearable and we were able to sleep with ease. And not wake up in a hot sweaty mess.We then tried our smaller bedroom which is about 300 sq ft give or take and this a/c cooled it down amazingly! We did have to keep doors closed. Which I think is no a brainer when using an a/c to cool down a room.NOISE:Like any a/c you expect some decent noise. Our window unit is loud so we figured if it’s that loud we can deal with it because a cool room trumps reasonable noise in our family. Surprisingly it wasn’t too loud. We don’t mind the noise and doesn’t interfere with us trying to go to bed.SET-UP:The manual is very basic. However it’s so easy to put together and set up. It was super easy and self explanatory. ***WE DID WAIT TO START THE A/C AS ITS RECOMMENDED TO WAIT AT LEAST 24 hrs *** This is something I think that should not be overlooked because it can cause issues on any a/c unit. This helps all the oils of Freon etc to settle away from the coils that might been traveling all over the unit due to shipping. TRUST ME I so wanted to use the a/c since it was over 102 F when it arrived. But patience…. I felt like a child at a candy shop being told just look don’t eat. Lol! But we waited full day so probably over 36 hrs for us to start it up.CUSTOMER SERVICE:Originally when I saw the manual I thought how am I going to set this up. But once the item was completely out of the box it made sense why the manual is so simple. There is customer service number listed on the back of the manual if you have questions. I did contact once to ask about the use of product and the customer service is on point! They are so responsive and friendly. They helped me figure out everything. Most companies lack customer service and this company is surprisingly communicative and wanting to help.OVERALL:This portable a/c does it’s job. It cools rooms within ten recommended sq ft. If you are trying to cool a larger area then you can’t expect an ice cooled room and that’s not the units fault. It’s not super noisy and our son is a light sleeper and he slept well through the noise when in his room. It’s easy to assemble. Customer service is great. The price is the best price point I’ve seen while searching for something comparable for months.