I've never been a fan of in-wall speakers but had to get them for my new house. I went from B&W bookshelfs, a b&w center, and paradigm bi-polars for my sides and rears. I can't compare these to that, I only mention for my experience in audio quality.General: For a hundred bucks a speaker, these are great. I like that they are directional, they're easy to install, and appear to be well built. The speaker grills are neat and clean, and overall the look is pleasing and simple.Audio: Good for movies and shows in general for sure. Clear, crisp audio, sounds how it should in my opinion. Music is another story. I'd only give these things a 6/10 if you want to listen to music and experience a wide tonal range. I found the lows partially muted and the mids somewhat dull, but I corrected this running Denon Audessey and adjusting the EQ of each speaker. Still, there's only so much you can do to manipulate audio after it's built. But again, I use mine mostly for movies, and I'm plenty pleased with them considering what I paid.Customer Service: This is kind of "meh" to me. I ordered six speakers, and four came in that were the downgraded version with worse bezels. This kind of aggravated me because I ordered six of the exact same speaker at the the exact same time, but whatever, people make mistakes. Still, I contacted them and they were indifferent to the situation and didn't offer an apology or anything. I ended up order four more and returned the inferior ones when the new ones came in. Then, I had one speaker crackle badly when the volume was turned up. After emailing them, they said, "must have happened in shipping, you're under warranty, just order another and return that one or send that one back and we'll repair it and send it back." Okay, that's decent customer service, but why am I ordering SIX speakers and having trouble with FIVE of them? I mean, even on the new four, I had to tighten screws on the construction of the speaker on two of them. Screws were in, but were not even remotely tight. Barely even threaded. As far as I'm concerned, for a hundred bucks, I can tighten screws. But I shouldn't have to, I wasn't told I'd have to, and to add in the crap service, just make sure you know what you're getting into before you buy these. You're going to get some great speakers at a great price, but you may have some work ahead of you if you're ordering a lot or need to install in a hurry.Here's where I have to justify the five stars: My b&w's were $800 a pair, and the paradigms were $1200. These are $120, and sound impressively full--for in walls. If my bowers sounded like this I'd return them. But for in-walls? I mean, maybe my expectations were low but these turned out great. So screw it. They get five stars. Would love to hear from someone who knows something about in-walls and tell me their thoughts.