Unfortunately, the unit I received had 2 issues. The Temperature Set skipped degrees randomly & the brand logo on the fryer was placed upside down.Other than that, it performed in every other area wonderfully! When you receive this, you will find the look, the easy operation & the safety features make this a well thought out & built product. The cleaning spout was the best feature. You can easily empty the machine with no risk of dumping messy oil over your counter. This was the feature that I really liked & was one of the key factors of why I chose this brand. Also, because ATK recommended this product & its features & durability. (Online Test Kitchen video)The Seller/Store was 100% responsive to my issues when I contacted them. They replied in minutes when I contacted them, & assured me that they stood behind their sales. They reassured me & gave me a couple of options to remedy the situation. As a customer I felt reassured that I was dealing with a reputable & responsible company. They were SUPER FAST in implementing my decision, & communication was almost instantaneous each time I emailed them.Even though I received a “wonky” unit, I understand that sometimes it does happen. I was bummed, but still convinced this was still the brand of fryer for me. But I was most impressed & grateful to the Seller & their #1, Top-notch, customer oriented service to me when I made my complaint known.When things go wrong, & they do all of the time, it feels really good to be treated well when they do. Thank you Carmen! (Email customer rep)