I have purchased two of these and overall I like them. It was a little challenging to register the product. I first tried on their website which didn't work right but it allowed me on the app that I had downloaded onto my phone. The units work well and are fairly easy to set up. It works through the app as well as from the unit. Mostly I use the console on the unit if I want to change anything. It doesn't look difficult to change the filters. The inside one is a little pricey if you want the more hypoallergenic filter. However filters seen to last around six months. The controls are easy to use. The hardest thing was to adjust the dimming of the light which was a little tricky before I got it. It is not clear whether to run it on the automatic setting or use the fan for faster air exchange. I find the information offered not that detailed. I have taken to running in on the "2 fan blade" setting (low medium?). My only complaint is about running them on the two higher setting. In both one has a mild "buzzing sound that won't go away. And the other has a mild vibration such as fan bladed not being quite balanced. But since it doesn't really seem necessary to run at the higher speeds, it is not a big issue. At the lower setting it is quiet. Being large they are somewhat unwieldy to move around and as such I bought roller caddy's like for large plants which work well.After a couple of months I decided the one that is noisy and buzzing on the higher setting needed to be fixed or replaced so I contacted Blue air support. The site is pretty confusing for support and after going in circles I decided to try chat support. It seemed pretty good but besides the wanting the serial number and purchase receipt they wanted a video of the problem. I pointed out that the audio on the video might not exactly replicate the natural sound in my room. From what I could tell the buzzing (at a higher treble level) on the video was not as noticeable as in real life. Anyway the rep sent me an email to attach the files to and I sent them in anyway. So I never heard back from them. After a week I sent another email to the rep asking about any update and have heard nothing further since. About a week after this last posting I received a response apologizing for the delay. On reviewing my completed documentation, a few days later I was informed that they would be sending me a new unit to replace the "bad" one and a return authorization and label to return it when the new one arrived. The new unit arrived promptly and did not have the problem of the first one. Since I am very pleased with the outcome I have updated my rating to reflect this. Again my only concern was the delay in response to my submission. Given the outcome I feel I should let it slide. I like the machine well and they stood by it.